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OCR Certificate in Administration Level 2 Student Book

This student text covers the four units needed for assessment: preparing routine business documents; working with colleagues and customers; preparing for work in business organizations and following routine office procedures.

Although Nicola understood what to do, she had problems interpreting 'when a
file has reached the end of its natural cycle' because she didn't know enough to
decide this and had to keep going back to the senior administrator to check.